Information We Collect

When you visit our website or place a flower delivery order, we collect certain information to provide our services effectively. This includes basic contact details like your name, phone number, and delivery address. We also gather payment information when processing transactions, though credit card details are handled through secure third-party processors.

• Contact information including name, email address, and phone number
• Delivery addresses and special delivery instructions
• Order history and preferences to improve future recommendations
• Website usage data through cookies and analytics tools

How We Use Your Information

Your personal information helps us create meaningful connections through our flower delivery service. We use this data primarily to process orders, coordinate deliveries, and communicate important updates about your purchases. Sometimes we'll send helpful reminders about special occasions or share new arrangements that match your previous choices.

We also analyze ordering patterns to better understand what our customers love most. This helps us stock the freshest flowers and improve our delivery routes throughout Sylhet and surrounding areas. Your privacy remains protected throughout this process – we never share personal details with anyone outside our trusted delivery network.

Your Rights and Choices

You have complete control over your personal information in our system. We believe transparency builds trust, so we've made it simple to access, update, or remove your data whenever needed.

Data Security Measures

Protecting your personal information is fundamental to how we operate. We use industry-standard encryption for all data transmission and storage. Our systems are regularly updated and monitored to prevent unauthorized access or data breaches.

Payment information receives special protection through PCI-compliant processors, meaning your financial details never sit on our servers. We also train our staff on privacy best practices and limit access to customer information based on job requirements.

Information Sharing and Disclosure

We share your information only when absolutely necessary to complete flower deliveries or comply with legal obligations. Our trusted delivery partners receive relevant address and contact information to ensure successful deliveries, but they're contractually bound to protect your privacy.

• Local florists and delivery personnel for order fulfillment
• Payment processors for secure transaction handling
• Legal authorities when required by Bangladesh law
• Service providers who help maintain our website and customer systems

We never sell customer lists to marketing companies or share personal details for promotional purposes outside our own business communications.

Cookies and Website Analytics

Our website uses cookies to remember your preferences and improve your browsing experience. These small files help us recognize returning customers and streamline the ordering process. You can adjust cookie settings in your browser, though some features may not work properly if cookies are disabled.

We also use analytics tools to understand how visitors interact with our website. This information helps us identify popular flower arrangements and improve navigation. All analytics data is aggregated and anonymized – we can't identify individual users from this information.

Data Retention and Deletion

We keep customer information for as long as your account remains active or as needed to provide services. Order history is typically retained for three years to help with customer service inquiries and warranty issues. After this period, we securely delete personal information unless legal requirements mandate longer retention.

If you request account deletion, we'll remove your personal details within 30 days. However, some information may be retained in backup systems for up to 90 days, and we may keep anonymized transaction records for business analysis purposes.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our services or legal requirements. When significant changes occur, we'll notify customers through email or website announcements. Continued use of our services after policy updates indicates acceptance of the revised terms.

Minor clarifications or formatting changes may be made without notification, but we'll always maintain the same high standards of privacy protection that customers expect from Gyternox.